HelloSkin has closed - try the future of skincare here

Help Centre

Frequently Asked Questions


What are your opening hours?

How do I update my account details?

Can I have free sample products or discount vouchers?

How do I sign up for the HelloSkin newsletter?

How can the product packaging be recycled?

Order Related Enquiries

How can I see what I have ordered?

Can I amend or cancel my order?

Can I order over the phone?

Can I order without creating an account?


How do I find out delivery information for my order?

Can I change my shipping address?

Which courier do you use?

What happens if I miss a delivery?

Can I have my order delivered to a different address than my billing address?

Will the items I order arrive together?

Can you deliver internationally?

Payment and Charges

When will I be charged for my order?

Which payment options do you accept?

How much does delivery cost?

Can I pay for an order with a card that is not in my name?

How can I get a copy of my receipt?

Returns and Refunds

How can I return an item?

Do I have to pay the delivery charge for returning my product?

Are there items I cannot return?

How long will it take for me to be refunded?

How do I request an exchange or refund for a faulty or damaged item?

Partner with HelloSkin

My company supplies products that have benefits for people with skin conditions. Are you interested in a parternship?

Medical Questions

General tips for an emollient program.

How can I find the right product for me?

Best products for an itchy scalp.

Safe products to use in pregnancy.

How can I treat very dry hands?

Liquid error: Could not find asset snippets/subscriptions-theme-footer.liquid