Managing your account is easy. Simply click on 'Sign-In' at the top of the page, and enter your login details. From here you can change your account details, edit subscription orders, update payment information, track your orders and much more.
After you have placed your order, you will receive an order confirmation email that lists the products you have ordered and the price you have paid for each product. You can also login to your account to find an overview of your recently placed orders.
You can amend or cancel your order if it has not yet been packed. Please contact us as soon as possible to do this as orders are often dispatched within the same hour. Once your order has been packed and dispatched, you will need to return your order to receive a replacement or a refund. View our returns and refund policy by clicking here.
Yes, you can. You can check out as a guest and still place an order. However, we recommend creating an account so that you can see your order history, proceed through checkout faster, and edit subscription orders.
We offer subscription orders with a 10% discount for your first two orders. When subscribing to a product, you will get your orders automatically delivered, for example on a weekly or monthly basis. You can choose the quantity and the delivery schedule yourself. It is possible to edit or cancel your subscription any time by logging into your account.You can read more about subscriptions here.
You can log into your account here and under 'Account Details', click on 'Manage Subscription'. Once you click on this link, you will be able to edit or cancel your subscription.
For customers without an account:
Although you have a subscription with HelloSkin, it could be that you have not yet created an account with us! You can create an account here.
If you use the same e-mail address you used to order to create an account, your account will automatically be linked to your subscription order.
Once you have created and logged into your account, under 'Account Details' you will find the option 'Manage Subscription'. Once you click on this link, you will be able to edit or cancel your subscription.
Once your order has been dispatched, you will receive an order confirmation email with a link to an order tracking page. On this page you can see the current status of your order.
If your order is already with the courier and if you chose standard or express delivery, you can click on ‘See the full tracking history’ at the bottom of the page, which will redirect you to the courier’s homepage. Depending on the courier, you can find information about when your parcel will be delivered or you can designate whether your parcel should be left with a neighbour, a preferred safe place, or a pickup shop.
Alternatively, you can contact us and we will be happy to assist you.
Your shipping address can only be changed right after you have placed your order. Please contact us as fast as possible. Once your parcel is labelled and dispatched, the shipping address cannot be changed anymore.
This is dependent on the courier. The courier may come back the next day or leave your parcel with your neighbour, a selected safe place, or at a pickup shop.
If you parcel is shipped with standard or express delivery, you can find detailed information by clicking on ‘See the full tracking history’ on the tracking link, which we have sent to you by e-mail. If you have any further questions, please contact us and we will be happy to assist you.
Yes, you can. When you proceed through checkout, on the Shipping Method page, you will be asked to enter your shipping address. Under 'Billing Address' you will have the option to enter a different billing address.
You may return your order within 30 days after receipt. To return your order, please do so by accessing the tracking link that you received by email and click ‘Return your order’. Enter your postcode and tick off the product(s) that you want to return. After completing the form, you'll receive a return label which you should print and put on the box.
We will refund you once your return order is received and inspected.
You may not return your order if the products are sealed products, which are not suitable for return due to health or hygiene reasons, if unsealed after delivery. Exceptions will be made if products were damaged or faulty upon delivery or have been incorrectly delivered.
Your refund will be processed within 1-2 days after we have received the product. We will send you a receipt of this transaction to the email account that was used for the purchase. Once your refund is processed, it will take approximately 3-5 working days to be credited to your account. Please check your bank account or contact your bank for further information.
Great, we would love to hear from you! Please go to our 'Submit a product page' and fill out the form. Our medical research team will take a look at the evidence available on the product. We will inform you if we decide to start selling the product at HelloSkin.
A complete emollient therapy consists of emollient soap substitutes as well as leave-on emollients such as creams, lotions and ointments. Emollient products complement one another other to keep your skin hydrated throughout the day. Emollient therapy is important during periods of flare-ups as well as prevention of new flare-ups.
Apply your emollient products before any topical steroids that you have been prescribed. Allow the emollient to fully absorb into the skin before applying your topical medicine - this will help both products to work most effectively. As a general rule of thumb, wait at least 30 minutes after applying your emollient products before applying a topical steroid.
Topical emollients should be gently smoothed into the skin in the direction of hair growth. Don’t rub the emollient in as this can cause the skin to be even more irritated than it already is.
At HelloSkin we have tried to make our Product Finder as self explanatory as possible. By choosing your condition under “I'm living with”, on the Homepage, you will be guided through steps including your age, the body part mostly affected, your most severe symptom, what needs the product should fulfill, and lastly when during the day you would like to use the product. This will provide you tailored product options evaluated for your chosen criteria by HelloSkin’s Medical team.
An itchy scalp may indicate a reaction to superficial fungal colonisation (dandruff, seborrheic dermatitis), bacterial infection (folliculitis), fungal infection (tinea capitis), parasitic infestation (head lice), or inflammatory conditions (psoriasis). Because these scalp conditions share similar symptoms of itching, scaling and inflammation, but their causes and treatments are different, the diagnosis should be established prior to starting the treatment.
We would suggest therefore you see your GP or dermatologist for assessment and diagnosis if your condition hasn't been diagnosed yet. After establishing the diagnosis your doctor will prescribe a personalised treatment for you.
Seborrhoeic dermatitis and dandruff, are mild forms and are the most common itchy scalp conditions. Scalp treatment often involves medicated shampoos containing either an antifungal agent or coal tar.
Products available HelloSkin for itchy scalp conditions are:
Before using any of these products please read the information available on their respective page on helloskinshop.co.uk.
We would kindly remind you to see your GP or dermatologist for diagnosis and personalised treatment in case the problem affecting your scalp don't seem to improve or if it is more severe than just mild itching and small reddish flaky patches.
During pregnancy and whilst breastfeeding you are quite likely to have to change up your normal therapy plan. The good news is that it’s safe to use almost all emollients and over the counter topical creams during pregnancy. All of our products are screened for harmful ingredients, we also look at research studies conducted, side effects, and any other relevant information.
Whilst most emollient ingredients are safe to use, it’s important to be aware of the following:
Salicylic acid - the risk with topical therapy is considered very small to harm the baby, however, don't apply it over large areas of the body for prolonged periods.
Coal tar - coal tar products are considered safe to use for short periods or on localised areas such as the scalp, however coal tar contains potentially dangerous polycyclic aromatic hydrocarbons which have unknown effects on developing babies.
Endocrine disruptors - we don’t sell any potential endocrine disruptors at HelloSkin so you don’t need to worry about this with our product range, however be aware when you buy elsewhere that certain parabens and phthalates may be absorbed through the skin, so avoid using large amounts.
In most cases, dry hands are caused by frequent hand washing, exposure to chemicals and environmental conditions (dry, cold weather). But certain medical conditions such as eczema, psoriasis, lupus etc. can cause dry hands, too.
Whatever the cause of having very dry hands, there are a few simple ways to improve the condition.
Carry your hand cream around with you so you can re-apply moisturiser throughout the day. If you work in a place that requires frequent hand washing, such as a hospital, a hairdressing salon or a restaurant talk to your manager about installing hand lotion pumps on the wall near the sinks, and if they already exist, make good use of them.
Moisturise your hands at night too. Use a thicker moisturiser, an ointment such as Epaderm ointment at night. After applying the ointment cover your hands with a pair of cotton gloves.
Wear protection gloves at work and at home. If your hands are exposed to irritant chemicals at work or frequently immersed in water, you should wear adequate nonallergenic protection gloves.
Use your prescribed topical medication. If you have hand eczema or psoriasis, medications may be necessary to give your skin a chance to heal. Your doctor might prescribe steroid creams or other treatments to control better these chronic conditions.
Dry hands can usually be treated effectively with regular moisturisers and protection from irritants. But if your dry hands don’t improve or if you have other more severe symptoms, such as painful fissures in the palms, severe itching, bleeding or infection, seek medical attention as you would need prescription medications as well.
You can also read our blog post about dry and cracked hands here.
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